GTPL, Vadodara. Complaint – Law Speed (1mbps Instead Of 10mbps)

Subject: Law speed (1mbps instead of 10mbps)
My Name: Kunjal Kharadi
My City: Vadodara
My Complaint Against: GTPL, Vadodara.
Complaint Category: Internet Services & Websites
Claim Amount (Approx.): 6130
My Complaint Description:
Respected sir, I take Broadband Internet connection from GTPL, Vadodara from Last 2 months. I face problem with law speed. My plan with 10mbps download speed. But whenever I surfing and downloading video or file, it takes lots of time to complete. I have many screenshot from website "" result download speed like 1.18mbps, 1.82mbps , 1.75mbps, 1.99mbps instead of "10mbps". I daily complaint to GTPL Customer Care Centre, Vadodara but no action taken by GTPL, GTPL employees do not attend any call frequently, when I call on toll free no. 1800 419 0419, recording answer "no network" but when I call on 9727633633 network is ok! this call apply charges. No responsible person to solve problem, this is harrasement for me. So I want to back my money Rs. 6130/- back.

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