Subject: Wrong doing of Happy Feet foot spa
My Name: Dhaval Shah
My City: mumbai
My Complaint Against: Happy feet powai
Complaint Category: Others
Claim Amount (Approx.): 7500
My Complaint Description:
We would like to Lodge complaint about wrong doing of Happy Feet Hiranandani Powai. We took membership of the footspa package in October 2014 and we were assured to be given 15 foot massages anytime without any expiry. We consumed 6 massages in a year. Once we went again for the foot massage in December 2015 we were told the package is expired. There was no mention of expiry of the package and now they are not giving the money back for the rest of the 9 massages. The parlour maintains record of the massages in a notebook which is not an official book and we didn't event got a receipt for our money spent on the package. However I have all the evidence of the pictures of the notebook page where our record is maintained. And the picture of the staff member who had sold us the package.
We want to raise this complaint so that we can create awareness with other people and stop Happy feet of doing such unofficial business and cheat the customers.