Subject: GTPL is not paying refund
My Name: Mausam Padhiyar
My City: Ahmedabad
My Complaint Against: GTPL Hathway Pvt Ltd
Complaint Category: Service Providers
Claim Amount (Approx.): 5100
My Complaint Description:
I have bought GTPL broad band connection in Aug, 2015. They have installed service within 10 working days. It did not work for more than one day. I have filed complaints in GTPL customer care also. The reason provided by Sales person is: the power supply is at some customer's place in the near by society/building and customer has turned off power supply. Customer is out for vacation for 5 days. I waited for one week. The sales person told me get power supply device at my home which I agreed. The sales person asked me wait for the approval from higher authority of GTPL. I waited for 10 more days. No response at all from GTPL customer support/sales person. The sales person stopped taking phone calls. I have sent email to GTPL support to cancel/terminate service many times. I did not get any response. I visited GTPL office at Paldi char rasta and no response as usual. They have validated my account details and I have used internet connection for 5 mins only when they installed the connection to check if connection is working or not. I have got email address of nodal officer gujarat for GTPL. I sent emails to nodal officer also. GTPL customer support guy visited our home to fix the connection issue which actually has been terminated.
I am not getting any response from GTPL. I have long chain of email that I have sent to GTPL customer support.
I want my money back with interest of 4 months(August, Septmeber,October and November)
user name: mausam14
registered contact number: 90332 17337
Sales person contact number: 8735950056