HEALTHKART Complaint – Half Of The Content Of Order Is Missing// Seal Of The Container Broken

Subject: Half Of The Content Of Order Is Missing// Seal Of The Container Broken
My Complaint Against: HEALTHKART
Complaint Category: Others
Claim Amount (Approx.): 2999
My Complaint Description:
I Had Ordered Muscleblaze Whey Active 4.4Lbs (Protein Powder) On 7th April 2016. On
Order No : HKD-27866-3409043

The GoJavas Courier Services Was To Deliver Me The Order.
They Texted Me On 12th, 13th, & 14th October That They Will Deliver My Order On These Days.But It Never Happened.
On 13th April The Courier Centre At My City Called Me And Requested That I Should Personally Aquire The Order From Their Location.But When I Reached To Them, They Told Me Due To Some Problem They Cant Handover Me The Order, Instead They Themselves Will Deliver Me The Order, The Next Day i.e 14th April.
But I Havent Delivered The Product Till 15th April.
(You Must Check The Tracking Details Of My Order.)
Tracking Details: GoJavas : DELHLTP289920
( )

So I Reach To The Logistics Personally On 16th April And After 45 Minutes Waiting
They Handed Over The Order To Me.
I Swallowed All The Torture With Patience.
But When I Opened The Box At My Home I Realised That The Product Was
Already Tampered/Seal Broken & The Weight Of The Product Was Much
Below 2 Lbs.
I Immediately Mailed The Illustrated Situation To [email protected] & Called The Customer Helpline Of, And Illustrated The Whole Fiasco To The Representative Of Healtkart, Named Vaishali ; And Asked What Should I Do In This Situation ? I Also Asked Her That Do I Have To Complain This To Logistics Or Not?
She First Requesed Me To Mail The Photos Of The Tampered & Broken Inner Seal Of The Product & Assured Me That Healthkart Will Take Care Of This Matter In Next 24 HRS. & So I Didnt Have To Go To The Local Courier Centre That Handed over Me The Order.
But After Few Hours The Representative Called Me On My Phone, This Time It Was Male Candidate Named "Iswar Parsad", And He Straight Told Me That They Always Do Send The Authentic Product To Its Customers & Its Not Their Concern If The Consumer Personally Retrive The Order From Courier Centre And It Happens To Be Damaged Or Tampered.
To My Shock He Convinced Me That There Must Be I Made Mistake In Understanding The Weight Of The Item, And Advised Me To Check The Product's Weight first.And Mail Back Info. To Them.
So I Weighed The Ordered Item On Digital Weighing Machine, Ans So Obvious It Showed Accurate Weight Of The Product Just Of 914Grams.Actually I Had Purchased And Paid For The 2Kg Product.!!
I Took The Photos Of The Weighing Machine Showinng Real Weight And Sent This Information With Photos To Them Via Email.
And After 2 Days The Healthkart's Representative Same "Ishwar Parsad"
Called Me And Told Me That Though They Received My Complaints But According To Their Policy They Cant Do Me Any Help In This Matter.
Instead They Just Issued Me 100 HealthkartPoints .
I Am Frustrated By The Feeling Of Looted By HeathKart.
They Firmly Stated That They Cant Make Refund For My Damaged Order Or Return Or Exchange, Nothing !!!
(Please Note That The Outer Packing Of The Box Was Smartly Done, But
The Half The Material Of The Ordered Powder Was Missing).
What Should I Do?
I Am Frustrated By The Feeling Of Looted By
Please Do Something For Return Or Exchange Or Refund For My Order.
Thanks In Advance.

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