Heritage Health TPA- Not Paying Monthly Medical Expenses Complaint – Heritage Health Is Not Paying The Claim Amount Inspite Of Submission Of Documents

Subject: Heritage Health is Not paying the claim Amount inspite of submission of documents
My Name: Tania Mukherjee
My City: Howrah
My Complaint Against: Heritage Health TPA- Not Paying Monthly Medical Expenses
Complaint Category: Insurance Companies
Claim Amount (Approx.): 2073.00
My Complaint Description:
My father's monthly medical expenses are not being reimbursed by Heritage Health even after sending the relevant documents twice. They are asking for the originals to reimburse a meager Rs 2073. Also, they want the client to physically visit the office and submit the documents. They never gave a proper reason as to why do they want so. My father is an employee of UCO Bank and had been receiving this reimbursement from a long time and had never faced such situation. Probably Heritage Health forgot that bank employees are not granted paid leave for doing such things. Or may be they just want to harass clients for time pass. Please communicate it to Heritage Health that they are welcome to visit his residence or his office if they want to verify him and his documents' authenticity. On my part I had already sent the scanned original documents and also the attested copies by email. Also, the phone numbers they provided does not. Unfortunately Heritage health do not respond to emails. Infact the last time I tried calling this TPA someone picked the phone up and said "he will connect me with the concerned department", I waited for 5 minutes after which the call got disconnected. Worst customer service ever.

Name: Sisir Kumar Mukherjee
Employee of UCO Bank
Claim Number: HH871713709
Insurance company: United India Insurance Company

Tania Mukherjee
([email protected])

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