Subject: icici Credit card refund refused by bank
My Name: Tosif Shabbbir Tamboli
My City: pune
My Complaint Against: icici credit card refund not done
Complaint Category: Banks Complaints
Claim Amount (Approx.): 450 RS
My Complaint Description:
My Self Tosif Shabbir Tamboli, I had icici coral credit card. I wanted to close it. I have already paid all the bill payments of icici credit card. When I made request to close the credit card, they are telling can't close as there is refund of some amount from icici bank. Hence they need saving account number. I provided them my citibank saving account number. They told me to share the statement of citibank for payment I made for credit card.
I shared it that as well. After 3 days I got SMS docs not received. I called them and told that I already provided details and statement and it is showing in my sent mails. still they are not agreeing and they are refusing me to pay my refund and close the credit card. My request number is SR425128163.
Can you please help me. Also I dont understand why they need statement info. Incase if the account from which payment was maid is closed and I provide the another account details why u don't refund. Even if I provide the necessary information like cancelled check to insurance company they refund the amount. But why icici requires the acount statement from which last payment was done, and if shared why don't they refund and close the credit card. I am suffering from last one month for this request.