Idea Cellular Company Complaint – Miscommittment For Postpaid Plan

Subject: Miscommittment for Postpaid Plan
My Name: Ankur Dholakiya
My City: Ahmedabad
My Complaint Against: Idea Cellular Company
Complaint Category: Idea Complaints
Claim Amount (Approx.): 300
My Complaint Description:
Hello Sir,

Recently I converted my Vodafone Prepaid number to Idea Postpaid. While converting the Idea Executive explained me that with INR 299 monthly rental, I will be getting 500 Minutes Free Local Mobiles + Landlines, 750 MB 3G Data and 300 Local SMS. Even the plan details written on Idea Form which I fill while purchasing. But when connection got active, I was told by Idea customer care with your plan you will only get 500 Minutes on Local Mobiles and will be charged extra for Landline calling.

Then I contacted the exec and he told me that after connection got active he has to sent email to concerned dept for Landlines calling and will be activated within 48 hours, I again contacted him after 72 hours and he behaved extreme rude like you will only get what you have now and do have favor idea for purchasing Idea connection. It's been almost month but till today I am not getting free Landline minutes.

I have one more complaint that while purchasing connection he asked me to pay INR 300 as deposit and for the first 3 months INR 100 will be deducted per bill for deposit settlement, but Idea customer care now tells me that out of 300, INR 100 was connection activation charged and 200 refund applicable only after 1 year.

I sincerely request you to help in this matter. I feel is this is case of fraud and misleading customers.

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3 thoughts on “Idea Cellular Company Complaint – Miscommittment For Postpaid Plan

  1. Dear Customer,

    We regret the unpleasant experience. Kindly share your Idea mobile number and alternate contact details, so that we can assist you. You can also visit our website, or call 198 from your Idea mobile.

    Thanks & Regards,
    Customer Care, Idea Cellular

    • My Contact Number is 9825863323. I already raised complaint at 198. When I registered complaint I was informed that your query will be resolved in 7 working days.

      But I got from Idea exec call after 12 days and again I explained whole story which I already explained earlier and again the exec told me we will co-ordinate with the exec from him I purchased connection. and just after disconnecting call I received SMS that your complaint is now closed and received email that query has been resolved within 66 hours. Here is the contact number of the Idea exec I purchased Connection. Mr. Jitendra and his contact number is 7048552252.

      I sincerely request you to help in this matter.

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