IDEA CELLULAR Complaint – FRAUDED BY IDEA SHOP, SIM CARD CHANGED WITHOUT ANY INFORMATION

Subject: FRAUDED BY IDEA SHOP, SIM CARD CHANGED WITHOUT ANY INFORMATION
My Name: ANKIT M JOSHI
My City: MORBI
My Complaint Against: IDEA CELLULAR
Complaint Category: Mobile Companies
Claim Amount (Approx.): 200000
My Complaint Description:
Respected Sir/Madam,
I am Ankit Maheshbhai Joshi, Idea cellular customer(9722802700) of Gujarat

The issue is that :
I used my Prepaid Sim Card 9722802700 till 27 July,2016. Suddenly, The network went out for long time. I called IDEA customer care service, and they told me "The Sim card has been changed To POSTPAID. And the name was different from mine" . I cant understand what to do. So, I took an address of the My IDEA shop where my sim card has been changed to complaintpaid.

The address is :
"Gopi Telecom, Near Flora Township, behind Vora Baug, Morbi-2, Gujarat"

Owner :
Chetan Patel (Mob.8155000050)

I visited there, and they told me that a lady came to our shop and she told that she belongs to me, give my information (ORAL) and gave her documents to IDEA shop, and they gave my number(97228 02700), which i used.
Idea shop had given SIM CARD (Which was mine) to her and she uses my number till date.
I complained and request him(chetanbhai Patel) to get my sim card back and convert in to prepaid (As per my name).
He strictly refused me to do so.
-I have not given any documents of mine to IDEA Shop
-I have not given my Sim card (OR Xerox copy) to IDEA shop.
-Prepaid sim card is with me right now.

Till date, i took so many follow ups to get my sim card and my number back, I visited too many times at "Gopi Telecom", but till date, Mr.chetan patel refuses to do so. He totally refuses to get my sim card back.

I request you to please concern with the matter and get my number/card back with the state position(27 July 2016)

My Points :
1. I know that as per the TRAI rules, it is the compulsary to have and OLD USER document or SIM card or SIM Xerox or SMS Commands, while you are converting prepaid to complaintpaid ( I have not given any of these also not did any SMS)
2. It is possible to convert my complaintpaid number to prepaid number
3. It is possible to change my name instead of her name
4. I know that there's no documents attached (SIM,SIM XEROX,My document) of OLD USER (mine) to new complaintpaid form which is issue by IDEA SHOP.

Points which i heard from MR.Chetan Patel:
1. Mr. Chetan patel told me that its the impossible to convert IDEA Postpaid to prepaid before 2 months
2. Mr. Chetan PAtel also told me that its the impossible to change my name instead of her
3. He can issue Sim card to other person just on the ORAL Details (No Documents)

Question :
1. How can he issue sim card on just ORAL details ?
2. I know it is a possible to revert my sim card, then how he refuses me to do so ?

I want my Prepaid Sim card back(9722802700) anyhow, according to my name
I can also give you my personal information, documents for this matter

I am tired to taking so many follow ups, and I am writing here to take legal action and give justice to me on URGENT basis, because as you know that, its a critical issue, someone is using my number.

Hope for your best and Fast Reply

Regards,
Ankit M Joshi
+91 7878002700

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3 thoughts on “IDEA CELLULAR Complaint – FRAUDED BY IDEA SHOP, SIM CARD CHANGED WITHOUT ANY INFORMATION

  1. Dear Customer,

    We regret the inconvenience caused to you. We have noted your concern. We will get back to you shortly.

    Thanks & Regards,
    Customer Care, Idea Cellular

  2. Dear Customer,

    As per your telecon with our customer service associate, we wish to inform you that the matter is currently being followed up and we will revert to you at the earliest.

    Thanks & Regards,
    Customer Care, Idea Cellular

    • How much follow up needed for the same ?
      please reply me . I mailed you about 4 to 5 times.
      I am tired to taking so many follow ups.
      Please do needful as earliest.
      My case is so simple. you can revert within hours. Its clear.

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