Subject: DISCREPANCIES REGARDING MOBILE DATA USAGE FROM MY IDEA MOBILE
My Name: HITESH SOMNAY
My City: RAJKOT
My Complaint Against: IDEA Cellular Ltd.
Complaint Category: Mobile Companies
Claim Amount (Approx.): 299.84
My Complaint Description:
Recently I have received my IDEA Postpaid Mobile Bill for Account No. 100035678290.
While viewing my itemized bill, I found that the Company has charged approx. Rs. 267.00 for Internet Usage (Facebook) on 06.04.02016. However, I have not accessed my Facebook for such a long data usage on 06.04.2016. (I can submit Facebook Activity Log for the same, on request).
Further, you have charged Rs. 192.00 for Internet Usage on Facebook with time 06-Apr [04:41:42 to 05:41:48]. Sir, here I cannot understand that any person within time period of 00:00:06 hours, how can access data usage of 48000 kb. (i.e. 48 mb).
Please go through the matter, check the same & revert back at earliest.
I hope there is some misunderstanding in issuing IDEA bill for Data Usage.