Rural Postal Life Insurance Complaint – I Want To Discontinue The Policy But I Am Not Getting Any Reply / Followup Since Last One Year From Rural Postal Life Insurance (Postal Life Insurance Company)

Subject: I want to discontinue the policy but I am not getting any reply / followup since last one year from Rural Postal Life Insurance (Postal life insurance company)
My Name: Pankajkumar Udani
My City: Vadodara
My Complaint Against: Rural Postal Life Insurance
Complaint Category: Insurance Companies
Claim Amount (Approx.): 150000
My Complaint Description:
I have registered for Gram Santos endowment insurance from RPLI in Jan 2010 for my son and daughter, policy no of both are mentioned below,
Now due to some reason we planned to discontinue the policies but company is harassing me.
1) At the time of filling application for discontinuation of policy, they were not providing me the guidance like where to submit form and all because of what I had to wander Anand , Boriavi, Nadiad even Vadodara GPO head office.
2) They took my original policy along with the passbook on 11.06.2015 at nadiad GPO.
3) After that we haven't received anything from their side, later on when I tried to follow up the process, they said there is a loan pending on that policy. But "I have not took any loan on that policy".
4) In policy it is mentioned that on completion of 5 years of policy, if one wish to withdrow from the scheme,he will get paid amount along with bonus refunded.
5) My policies already completed its 5 years tenure but now they are saying that only 35% of paid amount will be refunded without bonus.
6) This policy is stamped with "St.Super of complaint office for and on behalf of the PRESIDENT OF INDIA".
I am afraid how such well established government firm can do such irresponsible act on name of PRESIDENT OF INDIA.
I am really not getting what this government organization is up to. If this is the case than citizens like me will lose all the trust in Governmental organization and ultimately degrade the image for nation in their mind.

If anyone would like to have detailed information of my case they can contact me on +91-9426139335.

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