Subject: mobile till not repair or replace from ShopCJ
My Name: Sarangadhar D. Ingole
My City: Bilimora
My Complaint Against: Intex mobile
Complaint Category: Mobile Companies
Claim Amount (Approx.): 3200/-
My Complaint Description:
My self Sarang Ingole lived at Bilimora in gujarat. I purchase a mobile online from
Same was in under maintenance in intex service center at Valsad. copy of invoice also
given. First time service center person told me repairing was chargeable due to screen
breakage. I told about my mobile screen breakage insurance. I seen insurance tag on my
mobile box. But they not accept insurance of screen. so i called to Shop cj customer
care. Customer care complaint department call received on 24/01/2016. Customer care told
by me whole situation, like product received date, screen breakage,& so on.Customer care
told me take the DOA letter from Intex Care. Intex Care does not given DOA letter after 7
days. So intex care do not issued DOA letter. After that communication main intex office.
Intex care told me we are able to change touch only without charges. but led screen was
chargeable. I inform to this person about screen breakages insurance. but they not
consider the insurance of screen. so what i am doing. Last two months i frustrated about
service and Intex service. No one help me properly. On recent talk to Shop CJ customer care person told me if your mobile box written about Screen breakage insurance, Intex mobile company repair customer mobile without any charges regarding Display and touch.
details as under.
Mobile Name:- Intex Aqva 3G strong.
Purchase price: Rs. 3299/-
Date of dispatched: Aug 16, 2015
Phone no. 9173563377
Regards:- Sarang Ingole