Subject: tdr – train late payment not refunding
My Name: SUNIL GURUNANI
My City: dahod
My Complaint Against: irctc
Complaint Category: Tours & Travels
Claim Amount (Approx.): 963
My Complaint Description:
i have booked train to go to jaipur from dahod
train actual time was 12:58 from dahod and train was late and arrived at dahod on approx 7 o clock in the morning so arrange different way to travel and file TDR as refund as per irctc rule(2-Train Late More Than Three Hours and
Passenger Not Travelled.)
they rejected my claim stating that ***TDR shall be filed before the actual departure of the
train for availing full refund**
i requested them how a person can file tdr in night time at 2 or 3 o clock.it is common sence any human or men will do any work in day time and i also do the same file the tdr in morning.
how i can to go any interent shop in midnight to file COMPLAIN.
it is genuine that in morning i filed tdr and i deserve my money refund as it is mistake of irctc and i m not complaining about how i suffered due to their train late issue.
pls help me into the matter
R Transactions Details
Transaction ID: 100000547767516 Train No./Name: 12979/JAIPUR SUP FAST PNR No 8648778944
Date of Journey: 06-Jul-2016 Date Of Boarding: 06-Jul-2016 Date of Booking: 04-Jul-2016
From: DAHOD (DHD) To: JAIPUR (JP) Boarding: DAHOD (DHD)
Resv Upto: JAIPUR (JP) Quota: TATKAL (CK) Class: SLEEPER CLASS (SL)
Ticket Amount:940.0 Ticket Type:E-ticket
Name Age Gender Status Coach ID Berth No/ WL No
SUNIKUMAR 32 Male CNF S11 69
RITA 31 Female CNF S11 72
Reason For TDR: Train Late More Than Three Hours and Passenger Not Travelled.
TDR Filing Date: 06-Jul-2016 12:14:44 HRS TDR Status CR Repudiate Cancellation ID: 100000109793652
TDR Zone: NORTH WESTERN RAILWAY (NW)
Reason for TDR Registration Failed: Invalid TDR Timestmap : DELAY