IT SHOPPE,49 SHAHID NAGAR, SERVICE NO – 0674-2542000 Complaint – False Amount Charged And Not Sure If Product Is Original

Subject: false amount charged and not sure if product is original
My Name: Debolina Mukherjee
My City: Bhubaneswar
My Complaint Against: IT SHOPPE,49 SHAHID NAGAR, SERVICE NO – 0674-2542000
Complaint Category: Electronics Appliances
Claim Amount (Approx.): 1600
My Complaint Description:
I went to repair my laptop which stopped working suddenly.It was repaired and I was told that my charger is damaged(though it was still charging when plugged in) and i must not use it as it may result in short circuit & further damage to laptop.After few days I went to buy a new charger. I asked them to give an original charger of HP(90 W) which must be completely sealed.They gave me one but when i came home i found it had too many scratch marks and accumulated dust and dirt in the creveases & it didnot seem like a new one.It had one year's warranty so when i went & told them my complain they misbehaved with me & commented that "aap dimag kyun kharab kar rahe ho"& said that since the charger was there in the store for a long time so it accumulated dust and scratches but how can an object sealed in a box accumulate dust or get scratches gradually over time.Anyway they brought a new charger of 90 W which was sealed.On the box, however, it was written AC adapter of "65 W".I was shocked & brought it to their notice.They replied that its the fault of distributer.I found it fishy & asked to return my money.They refused & handed me another charger of 90 W which was sealed & had "90 W" written on it's box as well and charged Rs.1600. I am not sure if this charger is original and new or not and if the amount charged is reasonable or not.Please help me.

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