JK TYRES & NEXA (Maruti Suzuki) Complaint – Replacement Of Tyres

Subject: Replacement of Tyres
My Name: JAGTAR SINGH
My City: Patiala
My State: PUNJAB
My Complaint Against: JK TYRES & NEXA (Maruti Suzuki)
Complaint Category: Automobiles
Claim Amount (Approx.): 18000
My Complaint Description:
I, Jagtar Singh S/o S. Niranjan Singh, R/o #E-85, Punjabi University Campus, Patiala-147002, Punjab India, Mob. 99880-20005, have brought my Nexa S-Cross Car in November 2016 with registration no. PB-11-CC-4806, after running of 13000 Kms+, I noticed heavy unusual humming sound and wobbling in tyres while driving on highway. The sound is so high like driving a heavy loaded truck.
At the time of Service on 17000 Kms+, I checked this noise from Hira Automobiles, Patiala. They said that there are often some small stones stuck in the middle of tyres, so the noise is being created. They clean the small stones stuck in the middle of tyres and rotate the tyres. After that the noise is continuing.
I check this noise from Tyre Distributer on 22000Km+. Without driving the car, looking at the condition of tyres, he said that this sound is from the Wheel Bearing, Tyres are OK and he again rotates the tyres. After that the noise is continuing.
At the time of Service on 27000 Kms+, I informed to Hira Automobiles, Rajpura (Maruti Suzuki) that the Car is heavy unusual humming sound from Wheel Bearing while driving on highway. He said that our engineers have gone; you may come on other day.
I again visited Hira Automobiles, Rajpura (Maruti Suzuki) on 31000 Kms+ to check Wheel Bearing due to unusual humming sound. Engineers check my car properly and said that your car Wheel Bearing and Car Shock Absorbers (Shocker) are in very good condition. But they claimed that this unusual humming sound is due to tyres. They said that if you are not satisfied then we get another car tyre in your vehicle and check it. After driving a tire (Bridgestone) of another vehicle no sound was noticed. So, they felt that this sound was due to tyres, hence the tyres should be replaced by JK Tyres. They said there is a manufacturing defect; otherwise it should go for 65000-70000 Km (minimum). After that they addressed us JK Tyres engineer will visit to you on May 3, 2019 at 4:00 PM and will check this unusual humming sound.
On May 3, 2019 JK Tyre engineer checked the tyres and reported that two tyres were "Heel, toe and wear" and two tyres were "one side wear" hence should not be Serviceable (Reject) (ATTACHED REPORT)
I am really very upset with the service and quality of product by JK Tyres provided by NEXA (Maruti Suzuki). I am not satisfied with tyres quality as the problem is continuing since 13000 Kms. So kindly replace my tyres as soon as possible, There is a manufacturing defect in the tyres provided by NEXA. So I am not able to take the loss of Rs. 18000 (Eighteen Thousand) to buy new tyres.

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