Kalpana’s Enterprise Complaint – Payment Not Refunded By The Proprietor.

Subject: Payment not refunded by the proprietor.
My Name: Divyesh Gandhi
My City: Vadodara
My Complaint Against: Kalpana's Enterprise
Complaint Category: Banks Complaints
Claim Amount (Approx.): 9000
My Complaint Description:
To whomsoever it may concern,

I'm Divyesh Gandhi & I purchased a Symphony HI-COOL, Air-cooler for Rs.9000 from Kalpana's Enterprise, Humuyun Building, Opp. Samir Bldg, Kothi char rasta, Vadodara-39001.

Invoice No. 4538, Purchase date: 21/03/2016

I made the through HDFC credit card. The transaction failed in the first attempt after which the owner attempted for the second time and it was successful. Due to the payment got debited twice from my account. After speaking with the banking executive I have both the transaction details through which the amount has been credited into Kalpana's enterprise account.
Transaction ID: 048653 & the second ID: 033524

The Proprietor refuses acknowledge the request of releasing his transaction details for 21/03/2016 and there by refusing to pay me.

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