Subject: REPLACEMENT FOR UNDER WARRANTY PRODUCT
My Name: RUSHI SUMANKUMAR PANDYA
My City: PORBANDAR
My Complaint Against: KARBONN MOBILES
Complaint Category: Handset Compalints
Claim Amount (Approx.): 4500
My Complaint Description:
I purchased Karbonn Sparkle V serial no. LS1438940089 . [IMEI 1 No: 911400251288890, IMEI 2 No: 911400251589396 on 17th April 2015 and just after using it for 3 months it started giving me problems. Initially it took 8 to 12 hours for charging and sometimes it didn’t charge at all and started to get hot while using and charging. Finally it stopped charging at all. So I tried other chargers but they didn’t work as well. I approached the local authorized service center namely, Sanjari Mobile, Sheetal complex hospital road, Porbandar-360575, they first of all told me the charger is faulty but I insisted that several chargers have been tried and thus the fault is in mobile itself. They assumed that the problem might be in battery but I didn’t agree as the battery could be charged fully and lasted for more than a day when sometimes it could be charged. However they didn’t agree and about a month later they replaced the battery without being able to resolve the problem. So they finally agreed that the handset is faulty and it has to be repaired or replaced as it is under warranty. They were not able to repair the product so they agreed on replacing the same. But even after months and calling the service center 100 times the replacement has not arrived. They told me that the company generally takes so much time for replacements.
It has been almost six months since I gave my cell phone to service center but they have still not replaced it and I have directly mailed the company several times without getting any satisfactory reply. They are causing me great psychological discomfort and anxiety. I am losing my warranty. Thus, I humbly request you to promptly take action against the company, namely KARBONN,
Hope you would take the issue seriously and do the needful promptly.
Thanking you with anticipation.
RUSHI SUMANKUMAR PANDYA
Invoice no.: Invoice No : # BLR_WFLD20150400576772
Sold by: WS Retail Services Pvt. Ltd.
Service job sheet no : KJASPGT2461015KR274
ASP Code : KJASPGT246
company Contact email: [email protected]