Complaint – Sent Wrong Product & Talking With Customer Wrongly

Subject: sent wrong product & talking with customer wrongly
My Name: kranthi Gaddi
My City: hyderabad
My State: telangana
My Complaint Against:
Complaint Category: Online Shopping
Claim Amount (Approx.): 800
My Complaint Description:
hi sir, i ordered shoes in, my order no: 457559 but they delivered me wrong product, then emmidiatly i called to 9999497070 which has given on my courier, he told me that i will send courier boy again he will replace ur order but it will take 2 to 3 days but he dint send anyone, again i called him n saying ye aat sav rupey keliye itna dum kyun karrahaho, but i will tell KRAFTLY to cal u back they will send the person, but nothing was there sir. then i called to KRAFTLY customer care & they r telling that we will replace the product only in 5days n we cant do anything om this, sir iam not that much educated pls help me sir

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