Subject: defect in chimney within 2 days of installation and no repair work even aftr 3 months.
My Name: TATHAGATA MONDAL
My City: CANNING
My Complaint Against: KUTCHINA/HOME APPLIANCE,EUREKA INDIA,KULPI Rd.,BARUIPUR,KOLKATA-144
Complaint Category: Manufactgurers & Dealers
Claim Amount (Approx.): 35000
My Complaint Description:
I, Tathagata Mondal,a resident of village-Nonagheri,canning, had bought a chimney(company-kutchina,model no-VOUGE SS) on 23/06/2015 worth rupees 18000/-.The product is bought from an authorized seller of kutchina(Nabakumar Mondal,ph-7063115807).After 2 days of installation I was surprised to discover that the chimney light is not working and then most shockingly the whole chimney became eletrified.My wife received terrible electric shock when she touched it.Immediately I informed the company on 9831740348 about it.After complaining for 4/5 times a person from kutchina came & assured me of repairing the chimney quickly. But 3 months passed after that,still they haven't repaired the chimney even after repeated reminders.There is no use of keeping the machine in the kitchen now.First they delivered me a faulty machine and now they are not even repairing it and delaying by giving lame excuses. I am very much shocked & and surprised that this so called reputed company and their after sales service can be so cheap !!
Can you please help me in this regard? If you need any further detail then please let me know.
DIST.-SOUTH 24 PARGANAS,