Subject: REPLACEMENT OF MOBILE
My Name: Tanmay Garg
My City: Surat
My Complaint Against: LE ECO
Complaint Category: Electronics Appliances
Claim Amount (Approx.): 4900/-
My Complaint Description:
I have given my mobile LETV 1S for replacement in Xpert cellular service on date- 4june2016 , and they had given me assurity of replacing my mobile in 15-20 days but till now the company has not given any response of my cell and they are selling the same phone on flipkart on sale, and after talking to them on customer care they are saying that the company is facing issues of import duty i.e. they are unable to provide the cell phones but on the other hand they are selling the phone on flipkart? 45 days is already been over and till now response of my cell.
kindly please look into this matter and its very important for me as i need my cell back.