Subject: No getting my Mobile Replacment
My Name: Uday Khairnar
My City: Surat
My Complaint Against: Le Eco (le tv)
Complaint Category: Mobile Companies
Claim Amount (Approx.): 10999
My Complaint Description:
I submitted my Letv Le 1S Mobile phone to Le Eco(Le Tv service station ) at Majuraget, Surat Center on 18th May 2016, the reason is phone display fault, service center person told me company will give you replacement of this phone to new phone in 10 to 15 days, but till date i not get any phone, repair or replacement from their side, i had taken follow up with service station 4 to 5 times but they don not have proper answer and they suggest me to call company call center and i do also that many times they are also not answering proper just giving hopes, it already above 1 month, last day 28/6/16 letv customer care person cut my call giving reason that voice is not clear but i can hear him proper, when last time i visit their Majuraget service station on 25/6/16 their executive told me that you have to fight on letv company customer care because earlier two persons fight and they got their phone quickly, so you also have to do that.Always saying we do not have stock some time say your stock is in transits, but online sale they have stock for sold.
Please help me to get replacement of my phone or refund of it, as i am from middle class family Rs.10999/- is major for me.
Thanks & Regards