Subject: defective piece
My Name: Khachar kishorkumar Bhikhubhai
My City: Gandhinagar,Gujarat
My Complaint Against: Lenovo mobile and kabir technologie pvt.ltd.
Complaint Category: Mobile Companies
Claim Amount (Approx.): 6800
My Complaint Description:
I have purchased Lenovo mobile phone A2020a40 from KABIR technologies pvt.ltd.,Gandhinagar, Gujarat on date 4/06/2016. I have mailed Lenovo compony regarding above subject on date 14/09/2016.
After purchase, same day I experienced problem in FM Radio.Then I contacted KABIR technologies pvt.ltd.,Gandhinagar, Gujarat., but they had not taken responsibility and said to contact "we care mobile service centre", Gandhinagar, Gujarat. But after repair,problem of FM Radio not solved satisfactory result.
Now, I have problem with phone CAMERA of 8 mega pixel, its result is very poor then that of 5 mega pixel. Then , I have given phone to "we care mobile service centre", Gandhinagar, Gujarat on date10/09/2016, but they are saying that this model has this type result. But I don't think so.
I have called call centre on number : 1800 3000 7678 but they told to contact "service centre" and then they disconnected the phone.
service centre 'we care mobile service centre' called me on 21/9/2016 to take my mobile saying that your mobile is repaired. But when I checked mobile no work has been done and mobie not repaired. now they are saying that the software for camera is not available with them and will get software.I have mailed compony about answer of service centre.
I have sent mail continuously from date 14/09/2016 to 22/09/2016, then Sanjay Kumar Barik called me and sent mail to me. Then service centre 'we care mobile service centre' called me on 26/9/2016 to take my mobile saying that your mobile is repaired. But when I checked mobile no work has been done and said that lenova company had done repairing work, but mobile not repaired . But still now I have not got my mobie phone.
I am sending detail to you.
1.Query:(1) front and rear camera result very poor(2) FM not working properly(3)phone auto off in working and then automatic restart.
2.IMEI No. / Serial No. :867801022603032 / 867801026603038
3.Complete Name : Kishorkumar Bhikhubhai Khachar
4.City : Gandhinagar, Gujarat
5.Postal Code : 382017
6.Contact No. : 9724446916
7.Alternate Contact No. :