Lenovo Smartphone Complaint – Issues With The Service And Handset Provided By Company.

Subject: Issues with the service and handset provided by company.
My Name: Deven Parab
My City: Mumbai
My Complaint Against: Lenovo smartphone
Complaint Category: Handset Compalints
Claim Amount (Approx.): 13499
My Complaint Description:
I purchased lenovo zuk z1 from amazon around 40 days back .
From last few days I am facing some problems from the brightness/backlight of the cell .
So I visited my nearest lenovo customers support center which is in ghatkopar west (Technotronics technologies). Rather than solving the problem I was facing they said your phone has caught fungi's coz of which you have to replace your display ,IC, and battery as well which will cost me around 7500rs/- which is almost 70% of original price value of handset
As the phone is under warranty but still they are asking for charges for above component .
Whereas they opened my cell phone to detect if there is any hardware issue after that when I asked my cell phone back as I had given before they gave it with causing some dent on the body, back not fitted correctly as it was before etc.
So I request you to solve my issue and help me in getting an replacement for same piece of handset.(zuk z1). Or an refundable amount of my cell phone

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