Subject: LG fridge bot working
My Name: Nimesh Rao
My City: Surat
My Complaint Against: LG and Croma
Complaint Category: Electronics Appliances
Claim Amount (Approx.): 5500000
My Complaint Description:
We have bought LG fridge from CROMA store, Surat. After 2 years 10 days, fridge heater plate was not functioning. Total moter warranty of 10 years.
As per LG, They have stopped manufacturing the heater plate and hence not able to replace it. Total cost of my fridgeis around 55 thousand and they offer me around 28000 for the fridge. After so many calls and complaints, they are now ready to give me RS. 44000
And new fridge almost similar to my fridge is costing me at least 70000. So for RS. 1500 heater plate I have to pay at least 26000 RS. For which I have said clearly No.
If the price have been dropped then they will definitely give new fridge but not a vice versa so it's a double standard for LG and CROMA.
I was wondering that I have made so many calls and complaints still my problem has not solved than for other one time complaint, LG will never give them any option. From last 3 months, I am calling and complaining them but no result till date.
They dint have nodal officer.
My claim is on higher side due to the delay from their end and for future early resolution by the company.