Subject: Club Mahindra is a big Fraud
My Name: Bernard
My City: Nagpur / Bangkok
My Complaint Against: Club Mahindra Holidays
Complaint Category: Tours & Travels
Claim Amount (Approx.): 400000
My Complaint Description:
I have a club Mahindra membership ID 2593132
and I got complementary RCI membership ID C80177162
I am entitled to get 1 week free week as a complimentary. This was valid till Aug 2015.
However when I contacted RCI India and also Club Mahindra and asked them for the Complementary week… (In Bangkok as I am now based in Bangkok).
Their places were not available and the places they told me was 3 star hotels rather than resort which is just 1,500 to 3000 THB per night.
However the person Radhimol had confirmed that year 2016 they can give me a better choice. I had clearly talked to her and she had confirmed that I can avail this week stay even in 2016 before my RCI membership expires.
As RCI would agree that they do not interact much on mails. We send mails and after 48 hours they would call us which now I understand that they try to avoid any written documentation (so cunning)
Also to be noted is :
Club Mahindra had not sent my KIT in time and I got my Card and Kit after 6 to 8 months of time because of their own courier mistakes from Chennai
Now when I contacted RCI they say that the 1 week is already expired however if Club Mahindra sends mail to RCI they can give me.
I have sent mails to Club Mahindra and its been 4 days now + 2 days of weekend that no response from them.
This is a very bad service.
I have paid 50% of the fees on signing
24 EMI paid without any delay
I was entitled for 1 week Free RCI and Club Mahindra after 3 EMI is paid but you did not sent me KIT and it took you 6 to 8 months to send me KIT now you say my RCI week is not valid
Wow what a way of fooling people
Please return my money back