Make My Trip Complaint – Got Cheated By MMT

Subject: Got cheated by MMT
My Name: Aishwarya pawar
My City: Virar
My State: Maharashtra
My Complaint Against: Make my trip
Complaint Category: Tours & Travels
Claim Amount (Approx.): 170000
My Complaint Description:
We were planning our honeymoon in October and asked MMT for the quote for greece tour, one of the agent named Asha called me immediately and she was all sweet and sounding professional that time, I clearly told her that we are choosing Greece especially for santorini and I want only the best hotels for my honeymoon and I would like to stay only on in oia santorini cliff with a private pool as its our honeymoon, she said ok that will be done and I can go ahead with the bookings and book a premium 5 star package and make payment. After she assured me I made the payment same day doe a 5 star package and after that I was called her everyday to remind her about the hotels, but she never picked up the call , I called customer service 100 times and complained about the service vikas pandey and asha both are extremely unprofessional and worst human beings ever. she started ignoring my texts on whatsapp even if she is online she wouldn't reply.it was only a week to our holiday and They were not telling me about the hotel . We were so stressed that we didn't recieved our vouchers, i was calling customer service all day and they put me pn hold for half an hour every time , they never connect me to vikas or asha . Only few times they spoke with me to give bad news only. Before 4 days of our departure this guy vikas pandey sent me the hotel vouchers with the worst hotels possible, worst location worst views and completely different from what I requested and what i paid for. It was just 4days since our departure and I did everything to convince them to change my hotel, i even told them i am ready to pay extra if they want buf book hotel on santorini cliff.after 3days they sent me a revised quote with even worst hotel and that too 4 star. Guys I paid extra for 5 star category hotel and you gave me 4 star hotel that is not even 4 star. Even after lot of begging and crying they didn't chnge my hotel they said they cannot di anything and keep tellin me that its a 5 star .even on there own website that hotel splendour resort is 4 star property. Worst view no privacy worst breakfast. After requesting them they upgraded to another room but there was as no privacy at all and our honeymoon was totally ruined . Santorini was the worst of the trip. I really don't understand why these people harass there customers so much. They just want money and once they get it they dont give a damn. I have all the messages i sent them, all the screenshots, calls, everything. Its been a month since I raised a complaint i was told 10 times that i will get call back in 24 hours but that never happened and now I m am done with playing nice with them. I want my money back for our ruined honeymoon,for all the sleepless nights i had because of your worst and unprofessional service, for all the inconvenience caused to us And for ignoring me, for giving me 4star hotel when I booked a 5 star package and for fooling me . I want refund .

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