Subject: NO FEEDBACKS, PROPER RESPONSES FOR BOOKINGS POST PAYMENT
My Name: Devang Vaidya
My City: Mumbai
My Complaint Against: www.makeyourtrip.info
Complaint Category: Tours & Travels
Claim Amount (Approx.): 7998
My Complaint Description:
I have paid on website for 4N5D package based on their calls and emails in SEPT 2015 for following offer:
DOMESTIC PACKAGE FOR JUST RS 7998
Once paid, there were multiple calls on daily basis to respond to their email confirming acceptance of their terms and then I was made a customer for them. But with regards to customer support or services, they only have two phone numbers and two email addresses from which there are no responses after registration and my booking request. I had requested for my booking using their voucher dated 30Nov after which I followed up multiple times with them. They no longer give a appropriate time it will take to share a response as well as no confirmation towards hotel booking which was committed as per their information.
I tried to explain that in lieu of confirmation for hotel boooking from them, I wouldn't get a confirmed train travel the response over phone is like "That's none of our business, we have done our job to forward your booking voucher to concierge"