Subject: REFUND PAYMENT
My Name: HARESH SUHAGIYA
My City: AHMEDABAD
My Complaint Against: www.malabargoldanddiamonds.com
Complaint Category: Fashion & Jewelry
Claim Amount (Approx.): 114,676.00
My Complaint Description:
Dear Sir/ Madam
I have Purchased 11/10/2015 Malabar Gold Necklace Set MHHKJGHKKC through online malabar company site,but don't like this product so give to return & refund payment as per mention company team condition method, I talk with Mr.Gavi Maker but now not except my request so please support me,& company policy is
14 Days return policy
If our customers do not like the Jewellery and solitaire purchase from us, they can send it back to us within 14days from the date of delivery. We will make sure to refund the entire amount
back to customer’s account within 10 working days.
The amount of the product refund, should not exceed more than Rs. 2,00,000, in case of Jewellery and Rs. 5,00,000, in case of solitaire diamonds. For amount higher than the prescribed
limit, our buyback policy is applicable.
The 14 days refund policy is not applicable on Gold Coins; however our buyback policy is applicable for the same.
Refund request can be done by informing our customer care team via email or call. We will thereby collect the product from the provided shipping address and initiate the refund process
Product should be accompanied with Original Product Certificate and Original/Copy of Invoice for the refund to be initiated within 14 Days.
In case, if a customer cannot produce the original certificate of the product, we will send the jewellery/solitaire to the Lab for recertification and the shipping along with the certification cost
shall be borne by the customer. The certification cost of diamond jewellery is Rs. 500 and for Solitaire diamond is Rs. 3000.
During the quality check of the product by our quality check team, any product which show signs of wear and tear , or have been resized, altered, damaged cannot be accepted under 14days
refund policy and for that our buyback policy is applicable.
This refund facility is not available at any of our stores
This policy is not applicable for products that are ordered with specific indications like customization, engraving, and purchase using promotion code or by discount coupon.
So please give support as early possible
I wait your positive response
Thanks & Regards