Subject: Complaint Ref. No.- 3739482567 for Reg.No.MH47K9024 Ciaz ZXI+
My Name: Prerna Bajoria
My City: Mumbai
My Complaint Against: Maruti India & Spectra Motors
Complaint Category: Automobiles
Claim Amount (Approx.):
My Complaint Description:
The Regional Head/Customer relation Manager/ Head Consumer Cell/ Marketing Head,
Maruti Suzuki India Limited
Sub- Complaint against Maruti SUZUKI and Dealer (Complaint Ref. No.- 3739482567)
I had booked a Maruti Suzuki Ciaz from Spectra Motor Showroom in Borivali by paying a booking amount of Rs 50000.I was promised that the car will be delivered to us within one week of making the balance payment. The balance payment was done on 1st August 2016 and upon constant reminders and follow up the car was scheduled for pick up ie 26th August 2016 almost a month late after the payment. Upon taking the car from the showroom with the Maruti Suzuki driver, the car started producing problem in the left front tyre the minute it was out of showroom. Immediately a technician was called by the Maruti Suzuki driver and upon checking it was confirmed that the car was not in workable and deliverable situation.
The car was taken back to the workshop. The Branch manager of Borivali branch showroom Mr Shakil Ahmed asssured us that the car will be repaired and given to us. After repairs and compliances, the car was delivered to us on 2nd September 2016. Not even a week into it, the car produced the same noise as it did on the first day. The technician named Mr.Haji Khan was called again from the Maruti Suzuki Showroom and he took the car back, accepting the defect on 7th September 2016. The car was attended to and returned back to our door step on 8th September 2016 by the same technician Mr. Haji khan who accepted that many Ciaz models were facing the same problem regarding the "bush". Assurance was given that the car was now completely ok and there won’t be any complaints for the same noise issue.
Today again , on 13th September the issue does not seem to be resolved and the car continues to produce irregular noise. Its quite sad and appalling that the car is not checked thoroughly and delivered to us with utmost confidence and assurance.
Being a customer to such a reputed company like Maruti, we do not expect this sort of customer service wherein the customer is running behind and following up with you on a continuous basis.
After giving enough chance and waiting for proper solution , there seems to be no ear. This is really unacceptable and shocking. We buy a vehicle for convenience and certainly not to follow up for the defects on a constant basis. Excused once, but certainly not this time. We need an exchange for the vehicle, as no proper solution is attended too. Also, when a customer pays for a new car, we definitely deserve a car with our any defect and not a three time repaired car.
I do hope that I have made myself clear about the seriousness of the situation and understand the gravity of my concern. I look forward to settling this matter amicably. If, however, the matter is not satisfactorily resolved by this month , I will consider taking further action to resolve the complaint through the courts.
Showroom : spectra Motors Ltd ( Borivali)
Dealer name : Mohit Hande
Car : Maruti Suzuki Ciaz ZXi plus ( Manual )
Chassis no : MA3EXMG1S00 227682
Car no : MH 47 K 9024
Engine no : K14BN7133646