Subject: Paneer wrap I found plastic bottle cap
My Name: Vikas amin
My City: ahmedabad
My Complaint Against: mcdonald panchavati branch
Complaint Category: Food & Hotels
Claim Amount (Approx.): 00000
My Complaint Description:
This has with reference to above cited subject, it is heartily regretted to state that the responsible staff of the your Branch at Panchawati Circle are performing their duty with carelessness and negligence.
The reason behind doing this complain is that. On 15th August, 2015 between 12.00 pm to 2.pm, I the undersigned , with my family members and colleagues visited your branch refreshment centre at Panchawati Circle. Wherein, my daughter ordered for paneer wrap. The same was delivered by your staff member to us. When , my daughter took a bite, she found cap of bottle inside the Paneer Wrap. The same was informed to the head of the refreshment centre. But, he was not ready to accept his fault and continuing denying the same. And given the excuse that they are not using such Cap inside their café. There was lots of unhygienic was also observed in same branch café. We have footage of the same. As an when required the same will be provided to your concerned officer.
However, when we visited the store room of their refreshment, we found four to five caps of same size and brand from the dustbin of their branch. We showed same to the head of the branch officer . But instead of accepting the blunder mistake done by the staff they were asking us to do what ever we can do legally. Nothing will going to be happen to them. The same incident was also telecasted on news channel of Z9TV.
Inspite of same, no disciplinary action was taken against your staff, who are spoiling the reputation of your brand name.
I am afraid that if such incidents are going to be carried out by your staff members , then it may spoil your image and reputation in not only in Ahmedabad but in Gujarat as well as in India too.
Hence, in view of above, it is requested to kindly do the needful action against your staff by way of disciplinary action at the earliest so that such incidents may not take place in future in your any branch.