Subject: Customer complaint_Job Sheet No.From Old N070234-0116-21219557 to New N070234-0116-21479079
My Name: MANISH KUMAR
My City: BHOPAL
My Complaint Against: Micromax
Complaint Category: Handset Compalints
Claim Amount (Approx.): 9500
My Complaint Description:
Dear Micromax team,
Good day to you
I am very disappointed to inform you about my experience with Micromax
service center. For your kind information I am owner of a micromax mobile
with handset model no *E311/ IMEI No. 911425152972094 /
911425153972093* which is just 4
months old. I was having some wifi & software issue on my mobile.
I have reported the problem to the micromax service center. As per verbal
interaction between the service manager, it was told that this is just a
minor problem, we will fix it in 2 hours. So, i have deposited the handset
on 7th Jan 2016. After a while, they told me that handset is dead, we can't
However, my handset was well maintained & in operational condition. I
refused to receive my handset. After a few words with them, they told me to
visit service center later. It was told by them that once the handset get
repaired we will inform you.
Till the time, i have not received any communication from them. i have
visited service center on 19th Jan and i found my handset was totally
spoiled. Front panel of my mobile is now damaged including handset cell. it
is clearly stating mismanagement by the service center provider. The
service manger was trying forcibly to get handset received by me. However i
have refused to receive handset.
I am totally disappointed with the service and misbehavior by them. As my
next step i am forwarding this mail to you which i supposed to get resolved
I have attached the copy of job-sheet. Please find the same attached.
Thanks & Regards,