Subject: Micromax service center can't repair my phone after 3 months.
My Name: Parthbhai Ahir
My City: Sihor
My Complaint Against: Micromax
Complaint Category: Handset Compalints
Claim Amount (Approx.): 6200
My Complaint Description:
I have purchased the Micromax canvas xpress2 E313 at 20-11-2015 from Flipkart.
The IMEI no:- 911441755728882
After 6 months i got problem of MIC.
I gave the phone in service center of micromax in Bhavnagar.
The service center is Maruti Enterprise.
They said that my phone contains software problems and they format it 2 times but it cant solve it.
After that, they created jobsheet and send it to Upper level.
After 15 days, i got my phone without repaired.
I send phone again in customer care and they cant solve it.
After that i created jobsheet again and call customer care of micromax to replace the PCB of the phone.
They changed the pcb of my phone and handover to me after 21 days but they created the problem of WIFI MAC address.
Wifi-MAC address of my phone changes continuously and after that i gave my phone 3 times in customer care and my phone took 45 days and they didnt repair my phone.
I told them to replace the handset but they didnt agree.
My jobsheet no are given below:-
Please help me.