Subject: not replacing my phone from last 46 days
My Name: SAJID ALI
My City: faridabad
My Complaint Against: Micromax yu yuphoria
Complaint Category: Handset Compalints
Claim Amount (Approx.): 6999.00
My Complaint Description:
My name is Sajid Ali and i purchased micromax yu yuphoria 5010 and it is still in warranty and then after few month i started facing problem like phone was getting heatup everytime when i was using it and one day software also got crash and then start creating problem for me, then i went to the service center that is M/s shiv communication(HARYANA), Ballabhgarh, FBD, 121001 and they suggest me to get a new phone because they were unable to fix it. So i had given my phone for exchange of a new one and that was the only solution at that moment and they told me that i will receive a new one within 10-15 working days and they promise me as well for that and then they created a job sheet and date for that is 09-02-2016, today is 31 Feb, 2016 and i tried to get to know from customer service executives and everyone from service center as well and some people says that i will receive it in next 48 hours, some say next week, some are saying in 20-21 days but unfortunatly no one is giving me exact date when my phone will be reaching my place and every one says that it is not dispached from your warehouse. Till now i am waiting for my phone and around more then 45 Days got completed already. My job sheet no. – N050151-0216-21824091.
When ever I am asking about exact Date and Time you always assure me but this is not good thing that lots of people are having same problem and you are not helping them, it will be gonna destroy your product selling in the market even if any of my friend will be going to purchase your product how I will be gonna suggest your phone to purchase.
Now we are frustrated and Give me the exact time otherwise I will not be hesitate to go for Legal. Take time ask your senior/supervisor/Manager/ any decision maker and give me the Reply in 5 business Days.