Microsoft Care, Rajkot Complaint – Denial Of Repair Of Nokia Lumia 925

Subject: Denial of repair of Nokia Lumia 925
My Name: Siddharth Vakharia
My City: Rajkot
My Complaint Against: Microsoft Care, Rajkot
Complaint Category: Handset Compalints
Claim Amount (Approx.): Rs.29,900/-
My Complaint Description:
I had given my smartphone, Nokia Lumia 925 for repair since the same has been off since 5 days. After giving the phone their, i was told to collect the same as it would be repaired. When called in evening, they told that the phone cannot be repaired and i can collect my phone back. I asked the reason and was told that it cannot be repaired. When collected the phone, i was told that it would charge around Rs.10,000/- since they need to send to their other service center to which i agreed but in the end i was told that this mobile cannot be repaired. I bought this phone April 2014. It's not even 1.5 years and the phone is having so many issues and this a quick denial of repair to which i question about their service. Kindly guide me in this matter as how to proceed for the following. I would be glad to have a positive response from your side.

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