Subject: mobile repair issue
My Name: gauravkumar donda
My Contact Email ID: [email protected]
My City: pune
My Complaint Against: Microsoft
Complaint Category: Handset Compalints
Claim Amount (Approx.): 25000
My Complaint Description:
Nameste dear sir/ maam,
I am gauravkumar donda from pune. Contact number: 8237227558. I have bought microsoft lumia 535 in February. After week phone just got fall from my hand. And it stopped working. I went to Care Centre gave it too them. They did some checks and told me they are not able to find the fault. So they will send it to factory. Then I told them ok send it. They send or not I don't know but after 15 days around I got a call from them and they told me that your phone is irreparable. You please come and collect the phone. I told sir please listen I have just brought it a week back. And you are saying it's irreparable. How it's possible that your factory could not repair it. They told me you please come and talk.
I went there and asked about the problem. And they started giving me different reasons like there is water inside. When I denied the reason saying it's not possible then they told screen is broken. Then I said ok. Please tell me the quotation for display. Then they told me no we can't give. Now you will have to pay 5000 rs. To get this repaired. We can't give you reasons. We will send it to factory . I said this not fair. You should at least give a quotation. They told me this is companies policy. Then I said ok I will contact customer care.
Then I logged my complain from Microsoft's website. They replied menttioning that yes this is our policy. And I asked that I am not agree with this. You please give me a better solution. Then they mailed me that their back team will call me up. I have talked more 3 hours in 4-5 times. That executives failed to make me convince for paying 5000 rs. And they told me they will forward it. Till that time I am mailing them and getting same mail reply. Nothing concrete is happening. I have suffered a lot because of this matter.
Thanks & Regards,