Subject: Fake promise to customers
My Name: Devan
My City: jamnager
My Complaint Against: Mobile corner – jamnager
Complaint Category: Handset Compalints
Claim Amount (Approx.): 8000
My Complaint Description:
We bought Vivo X6S Plus handset from the mobile corner jamnager
We were promised Replacement or refund if any issue with the phone within 5 working days.
We reported Three issues on 3rt day ,
1.Network Issue, 2. Resolution was lower than what was promised and 3. Volume issue.
The salesman 'Kazi Shabbir Hussain " as started arguing with us and refused all his commitments. He started telling to refer T&C on bill which he did not gave at the time of purchase. We were told that bill will come on mail.
He misguided about service center availability.
We were informed to visit service center to get DOA for replacement. Telling so he went outside the shop.
We discussed to vivo manager "ketan kakkad " he denied to accept that there is some problem in phone.