Subject: Not providing service in warranty period
My Name: Gautam Joshi
My City: Pune
My Complaint Against: Motorola
Complaint Category: Handset Compalints
Claim Amount (Approx.): 20000
My Complaint Description:
Motorola has delivered a defective device, moto x play. So I handed over the device to service center, B2X pune.
It''s been more than 2 weeks that device is held by service center. Since 2 weeks, they are responding with the same answer :- "Part is on the way, it will be available soon. Please contact customer care for more detail."
Answer from customer care :- "Sir, part is on the way, it will be available soon. We can not do anything. You have to wait. We can not do anything else."
Could you help me to file a case against motorala company ? I will also file a case of harassment on motorola service center and customer care.
Device name – moto x play
IMEI no – 358953060987193