Complaint – Duplicate Mobile Phote Received From

Subject: Duplicate mobile phote received from
My Name: Anil kumar
My City: Mohali
My Complaint Against:
Complaint Category: Handset Compalints
Claim Amount (Approx.): Rs.1059
My Complaint Description:
I have ordered the Samsung Guru 1200 GT – E1200 ZKYINS- BLACK MOBILE with Samsung Bluetooth.
Order no. OID131295 on dated 23/07/2016.
When, I open the box, the charger is in open condition and not fitted properly. And, when i put the battery in mobile, its not getting fitted. And Also, when i compare with the same my another Samsung Guru , Its a duplicate of the same mobile.

I am trying to contact on customer care no. +919015945771 (10 AM to 06 PM) many times but nobody received the call after long time waiting.

I had also mail at [email protected] on dated 27/07/2016 but nobody responding till now.

Kindly suggest to provide the original mobile phone or rufund Rs.1059

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