Subject: Data Calling Tablet
My Name: Yatin Dave
My City: Ahmedabad
My Complaint Against: Naaptol
Complaint Category: Couriers & Parcels
Claim Amount (Approx.): 3380
My Complaint Description:
My name is Yatinkumar S. Dave. Purchased one Datawin Calling Tablet on 01.05.2016, name of Bhartiben Dave(Mother).
First time we try to download the whatsup app but internet not working. I called to Naaptol team on toll free no 09223537000 & your team has given me some suggestion, on that basis I do but no result. After that registered complaint no 15254652, Dt/10/05/2016 for the same problem. Next day your team called me against my complain & guide me that you may go to your service provider (Vodafone gallery) & start the internet.
My sister went Vodafone gallery for start to internet. After 3 hours service provide team start the internet & down loaded the whatsup app in tablet.
Once again we try to another app download but can't download the any app in this tablet, once again I called to Naaptol team on toll free no. 09223537000 & once again your team suggest me to that whatever your application download please go through the in built app like me market, app store & do the same thing but till date no app download in this tablet.
Once again I registered complaint no. 15458985 Dt/21/05/2016 & once again your team suggest me the same solution.
Last 25 days I called your team so many time for the same problem till date no result has come, every time new one person ask me the same question, same problem I repeated & same answered they are given.
With great difficulty I got the e-mail (firstname.lastname@example.org) address of Naaptol Back Office. I sent my complaint on this e-mail id but till date no reply from Naaptol team.
I don't want this product. May I request you please help me to return back my money.
Product Name – Datawin Calling Tablet
Purchase Date – 01/05/2016
Product Price – Rs. 2999/- + Rs. 381/- (Delivery Charges) = Total Rs. 3380/-
Purchase mode – Cash On Delivery
Purchaser Name – Bhartiben Dave
Order No. – 22407009