Subject: Negligence of Air India and missed the connecting flight which result the appellant had to paid additional expense to purchase the new tickets and harassment
My Name: mayank bhtnager
My City: canada/new delhi
My Complaint Against: Air India
Complaint Category: Service Providers
Claim Amount (Approx.):
My Complaint Description:
Shivani Saxena & Mayank Bhatnagar
Issue: Negligence of Air India and missed the connecting flight which result the appellant had to paid additional expense to purchase the new tickets and harassment
That applicant purchased the two air India tickets Dated on Dec 25 2014 from New Delhi Indira Gandhi International Airport to Toronto Pearson International Airport; the flight was a connecting flight as per Air India ties with Air Canada. The appellant paid the full amount INR Rs 152742.00 of tickets by credit card to air India confirmation number Y49JG Flight itinerary AI115 DEL-LHR & Air India Flight 7309 LHR-YYZ
That appellant took the air India flight with his wife dated on Dec 30 2014 as per above mentioned schedule from New Delhi to Heathrow Airport London and further he had to take the connecting flight form Heathrow to Pearson Toronto. According to ticket itinerary this flight supposed to be arrived at time 11:05 am dated on (Dec 30, 2015) but this flight arrived at time 2:10 pm date (Dec 30 2015) total 4 hours late at Heathrow Airport London due to this delay appellant missed the further connecting flight.
That applicant used the all alternatives to contact with Air India staff for further assistance and compensatory help but no one air India member was present at Heathrow airport to accommodate and for further assistance to the applicant and his wife there to listen him during that time appellant also went to the British immigration help desk and British authority gave him the 24 hours ultimatum to out from Heathrow Airport.
That applicant retried to keep in touch with the Air India staff and they did not given him any positive reply about the next available flight and any accommodations.
That applicant had only two options either he purchase the fresh tickets from Heathrow London to Pearson Toronto or to let the British immigration authority to deport his wife and send back to India which could be more painful and suffering for both the applicant and his wife. So that the appellant purchased the new tickets from Heathrow London to Toronto and paid the additional amount $17000.00 to air Canada.
That appellant re connected to the Air India for Compensation and refunds and the Air India also accepted that that appellant suffered due to Air India’s lack of Coordination and staff shortage at that moment and air India authority assures they put their refund and compensation application under consideration. But that appellant still has been struggling from last 5 months to get the refund and compensation.
Summary of attached documents: 1- Email replies By Air Indian Authority’s, 2- air India ticket Itinerates and payment detail, 3- itinerary of re purchased ticket and detail of additional expense paid by the appellant due to air India’s negligence.
So that after considering above facts an issues please help to grant the expense and compensation to the appellant he shall be very thank full to you for this act of kindness.