Nexa Perfect Showroom Dealer Gondal Road Complaint – Poor Customer Service

Subject: Poor customer service
My Name: Vijay Kaneria
My City: Rajkot
My Complaint Against: Nexa perfect showroom dealer Gondal road
Complaint Category: Automobiles
Claim Amount (Approx.):
My Complaint Description:
We have booked car with Nexa Perfect showroom on Gondal road, when we have booked car it was on my fiancée name , by the time our car was ready for delivery we got married so we have requested them for name change on 26/09/2016 , we wanted our car to deliver on 1/10/2016 ( first day of Navaratri) ,
So on 1 /10/2016 morning we paid full amount due for car , for name change on 29/09/2016 they ask us to submit marriage certificate and ID proof of both of us , so same day we have submitted all documents, on 1/10/2016 all day we were waiting for call from dealer for our car delivery but unfortunately we haven't received call from them so in evening we made phone call to them , we have been told that name change process waiting for approval and its weekend so they are not able to deliver car until Monday , on Monday again we tried get in touch with dealer , again we have received same answer that still waiting for approval , then we ask for company's higher authority ( Mr Tanmay Jain) territory manager , response we got , they need one of photo ID proof for marriage, we have explain them we got recently married , just received marriage certificate few days before , we have also applied for name change in our other identity document ,since today we haven't received any call from them even though we have paid full amount , they had more than 7 days for name change approval and again nobody told us when we apply for name changed that marriage certificate is not valid document ,
Please advice us what to do???

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