OLACABS Complaint – OLA CABS Inefficiency Ruined Out Family’s Happy Day

Subject: OLA CABS Inefficiency ruined out family's happy day
My Name: Vittal
My City: Chennai
My Complaint Against: OLACABS
Complaint Category: Tours & Travels
Claim Amount (Approx.):
My Complaint Description:
Here is my complaint on that is yet to be resolved:
Ola! You ruined our family's happy day yesterday! Thanks to your defective app and amplified by your MOST UNFRIENDLY and LIPSERVICE sake CUSTOMER SERVICE, you put our entire family through enough tension. My family almost missed the flight…thanks for your concept of CRN No. which was neither texted to my mobile nor the display on the App could be read. The trauma created by your customer care is less said….after 30 minutes on mobile talking to 3 of your call centre staff including your so called supervisor Asha, whom so far I have experienced as the most insensitive and unhelpful by any standards. Insteading of helping with the defect in your app and the helplessness of the drive, who tried his best to help but your senseless system would not let him to . And this supervisor kept her continuous rant that 'she cant do anything but Ola is not responsible for any losses' . And above all you promptly send me a text for cancellation charges for a trip that I never cancelled. While I had been feeling a rapid deterioration in your service since last two months, yesterday was ultimate! No doubt your days are numbered for sure!
As I have said I never got the CRN no. The tickets raised by me with your customer care [Ola Support] #19500712, [Ola Support] #19499223, [Ola Support] #19497620 were closed by your team as resolved,,,when they didnt care to resolve anything.

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