Complaint – Mobile Damaged Claim

Subject: mobile damaged claim
My Name: hanjada faruk yunusbhai
My City: morbi
My Complaint Against:
Complaint Category: Handset Compalints
Claim Amount (Approx.): 50000
My Complaint Description:
my phone damage in 10 january 2016 i have call 1800407333333 they were said me your insurance claim done 20 working days,
now they had sent me 317 claim amount and i had done that payment and sent receipt of payment sleep and asked to oneassist employee its perfect? thay said me ok done your mobile claim update would come in 7 days,after 7 days they would said me your payment is not done ,then i resent copy of payment receipt now they said me other 7 days after your mobile claim update will come now what i have to do?
now till didnt receive my handset , they sent me one message on my registered mobile no"your hand set deliverd on 11-march-2016 now i had not get my handset and oneassist said me our customer executive will call you in 24 hours but executive not call at any time and i had talked with senior executive Mr.Arun sir he said me on 21/march your mobile will come in 24 hours i asked them have you authority ? he said yes definetly your handset will come but till not com…please help me

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