Subject: Not issuing Passport even after paying Rs 5000 as penalty
My Name: Hardik Patel
My City: Vadodara
My Complaint Against: Regional Passport Office – Ahmedabad
Complaint Category: Government Employees
Claim Amount (Approx.): 5000
My Complaint Description:
Name: Hardik Harish Patel
Passport File number: AH3077921946414
I have visited the Ahmedabad RPO 5 times in regards to my application for re-issuing of Passport. Latest was on 23rd Dec 2015 when I was called notifying that this is the last time they are calling me and the file would be closed if I do not show up. I visited office and I was being re-directed to the IFS officer of Ahmedabad RPO who after a brief discussion told me to pay Rs.5000 as penalty if I want to get the passport. I paid the amount in cash at the Ahmedabad RPO and I was being told that you will receive your passport within 2 weeks' time.
Now, it is more than 2 weeks and when I am checking the online portal it is showing that my file has been closed and no further action would be taken. I called the national helpline number but the person said the same thing. I filed a grievance on the portal with SRN 1630327671 but no response yet. I complaint to the Grievance Officer (Suresh Rana) as well but he declined to offer any help and redirected me to RPO-Ahmedabad. I sent email to Mr Z A Khan (RPO-Ahmedabad) but no reply from his side as well.
Even after paying the penalty which was wrongly imposed, I am not getting my passport. The Ahmedabad RPO is unnecessary harassing people by creating such issues and calling people again and again to Ahmedabad and after that also not giving them passport.
It is really depressing as a citizen of India to be deprived of such basic rights even after doing everything that was suggested by the passport office.
If anyone has faced similar issue or can help with this I would be really grateful.