Subject: INJUSTICE TO CITIZEN DUE TO SYSTEM ERROR
My Name: Ravindra Dobariya
My City: SURAT
My Complaint Against: PASSPORT SEVA KENDRA
Complaint Category: – Select –
Claim Amount (Approx.): 1500
My Complaint Description:
I have one complaint regarding the passport application (ARN: 16-0005682868) which is processing at PSK Surat. Request you to please review my concern mentioned below and do the needful.
I forgot to fill the mother name in application form and system also does't validated the data. When applicant went for appointment the concerned passport officer at that center declined the application with reason "Mother name is mandatory". and passport officer suggest pay 5000 rs immediately and he will be able to add mother's name in application.or other option is fill the complete new application with 1500 rs and take new appointment.
My concern is if really mother name is mandatory in passport application then system should validated all the mandatory data and prompt error while submitting the application it self.
This is something passport system is charging extra money(/time) from citizen of india. I kindly request you to please review my concern and do the required changes in system so it will be helpful for all the applicants.
Request you to please reply with your comments.