Subject: Luggage stolen from Patel Travels' bus on my travel to Ahmedabad from Reliance Jamnagar on 3rd November 2018
My Name: Mithun N Gajjar
My City: Jamnagar
My State: Ahmedabad
My Complaint Against: Patel tours and travels Limited, Paldi, Ahmedabad
Complaint Category: Tours & Travels
Claim Amount (Approx.): 70000
My Complaint Description:
I have traveled in Patel travel bus (GJ1CY8812) from Reliance Jamnagar to Paldi Ahmedabad on 3rd November 2018 at 10:45 pm. I had two luggage bags. One was big size Red bag and the other one was black bag.The Cleaner/Conductor has kept the luggage in dicky in my presence. My colleague Maulik Bhatt was also present there.
On reaching at Paldi on 4th November morning 06:00 am, and approaching to collect my luggage, I found that the luggage compartment was open and neither cleaner nor driver present there and my luggage was also missing. Conductor was far away from the bus at another side, On asking to conductor, he told me that he does not know anything about my luggage and both driver & conductor have started the bus and left the Paldi office. I immediately rushed to office and told the officials that my two bags are missing and the driver has left with bus.
The conductor has not done any marking on the luggage. And the same was accepted by the conductor upon asking by Patel officials. And the same was accepted by Mr. Maruf Mallik (Patel Travel employee) and Mr. Gaurang Patel (Owner).
Sir, Patel travels is solely responsible for this loss.
I had been there at Patel office from morning 06:00 am to 12:30 pm. (6.5hr). They have not put their efforts to find my luggage. I have telephoned to Mr. Maruf Malik (Patel Travel legal Adviser) on 09:30 am on that day and he arrived at Paldi office on 11:30 am. As per discussion with him, he was supposed to talk to Patel Travel owner and decide the compensation money. The luggage was very important to me. All the clothes and valuables of mine, my wife and my daughter were inside two bags. As I planned to go on tour (Mahabaleshwar) for four days to celebrate Diwali we were travelling with new clothes, shoes, accessories and costliest beauty items.The cost of the content of two bags was around Rs.40000-45000. Just one day ahead of the Patel bus travelling, I have purchased items worth Rs.10000 that was also in the lost/stolen luggage. As ours haven't no clothes to wear for tour, we have to bared financial load of additional purchase of Rs.36000.
On 12th of November I met with Mr. Gaurang Patel (owner) on 04:40 pm for my luggage.He clearly escaped from his responsibility and told me that Patel travels is not responsible for missing luggage of the passengers. Neither he found the luggage nor compensate the great losses.
So, I am claiming the compensation of 70000 for my loss.