Subject: False commitment on delivery
My Name: Mayur Gohel
My City: Ahmedabad
My Complaint Against: Ferns N Petals
Complaint Category: Others
Claim Amount (Approx.): 799
My Complaint Description:
I ordered a personalized lamp from this site on 28th October and they promised to deliver the product on 2nd December. On 2nd December I logged in to the site to check the status of my order and found still the Order Status was "To be Shipped". I dropped an email to the support team and a person name "Anit Kaur" answered my email on the very second minute (it was appreciated). I discussed the scenario with him and he said your lamp is dispatched and you can get the tracking info very soon, as we have dispatched.. Notice this, they were giving this kind of statement on the day when they were suppose to deliver my Lamp. The second day, I again emailed , I got no Reply, I again sent an email – still no reply.. Then i called the customer care number stated on the site. He (Prince) answered and said its our mistake and all such things.. When asked about the order status : Prince said Lamp was dispatched yesterday.. After few minutes Prince called and said your product has been dispatched through Blue Dart , But i was not sure whether he was passing me correct information and hence i asked him to take my complaint to the senior person. On this he asked me to wait and convinced me that he will call again in few minutes.. Again i got a call from a new person (Mitul) and he came with a new statement that it was dispatched today and you will get lamp after 2- 4 working days ..
After 5 hrs also when i checked there was no update on blue-dart site for tracking my product… Means this shows they are lying that they have dispatched the lamp.. Since two days they are telling the same words : Today we have dispatched the product..
I highly recommend everyone not to purchase any things from such a liar site, which doesn't respect their customers and ignore them when email is sent.. and false commitments are given.. using this site can really spoil your occasion for which you might have ordered gifts..
I spoilt my day but will suggest you not to become a foool by them