POOJA Complaint – FAIRSTAY COMPANY IS ABSOLUTELY FRAUD

Subject: FAIRSTAY COMPANY IS ABSOLUTELY FRAUD
My Name: SADASHIVAN NAIR
My City: NAVI MUMBAI
My Complaint Against: POOJA
Complaint Category: Tours & Travels
Claim Amount (Approx.): 19,976/-
My Complaint Description:
Fair stay has called and offered me special Holiday package of 3 star – 5 3N – 4D star Hotel accommodation & food worth Rs. 9,988/- for One Year with assured free gift of Samsung Galaxy J7 mobile Phone or Camera. I have chosen the Samsung Galaxy J7 Mobile Phone and there was one specific combo offer Dell Inspiration 15R 5537 (4th Gen Ci5/6GB/500GB/Win8 Touch LAPTOP along with the Holiday Package. According to Fair Stay request I was the last customer some particular period of the offer that’s why they have offered me that combo pack. For that combo pack they required more money for Rs. 9,988/- and the same I have paid again Rs.9,988/- (total Rs. 19,976) through online. They gave me mail conformation and collected the acknowledgement from me. after 04 working days they have given me the DTDC Courier Docket Nos. Z79846426 & Z79846427 and I have received 02 packets on 22/02/16, but there was no Mobile phone or Laptop. There were two empty bags only which cost will be Rs.100/-. Immediately I have contacted them through 0120 6500779 (Customer Service Ms. Pooja) and she assured me their operation dept will contact me but no one has called up. After 3.00 PM again I have made a call to the (customer service Ms. Anjali) and she informed me that operation dept will contact me immediately. Meanwhile I have tried to contact them several occasion their phone is not working either nobody was responding my calls as yet. At the time of correspondence with them ( Ms.Pooja) they have assured / promised me if the terms & conditions will not be fulfilled by them then the money should be refunded. I would request you to kindly look into the matter and sort it out. I need the free gifts Mobile Phone & Laptop, otherwise ask them to refund the money. I can produce all the Mail conversation. My contact no:-98210379039

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