Subject: Worst service & customer support
My Name: Kavin D Kella
My City: Ahmedabad
My Complaint Against: Puma India online
Complaint Category: Fashion & Jewelry
Claim Amount (Approx.):
My Complaint Description:
My self Kavin Kella I'm writing this complain to indicate the inconvenience caused by puma.
I have ordered pair of shoes on 6th of Feb as I had to visit Dubai on 19th of same month.
Have been waiting for my shoes but I get an e-mail stating it will be late I was like fine but few days left to 19th & I contacted customer support
They said I can check status online I tried but I couldn't see a thing over there I contacted again & asked will I get my shoes before 19th that day they said yes.
On 17th of same month they said it will get deliver by 24th I asked I do not wish to keep it plz initiate the refund
Here's what they said sir I'll raise request however you will have your shipment kindly return it & u will have your amout in 7-10 working days.
Still I was on shoes as u luv puma Ferrari collection I asked them will I be able to get in by 19th they were like will try our best.
Now I left to Dubai
In between I have asked them to change the number customer executive said he has changed it.
I'm in Dubai a courier person in mrng calls up on integer number that means that number I asked for wasn't changed
& shouts on my sister that how could you not provide your detail on shipment as puma didn't provide any
That person ask for detail never arrive to my home & send that Back as I saw online it was never out for delivery.
I called up as I'm back I email every one just keep on changing dated even for refund.
Kindly do the needful
Thanks & Regards
Kavin d Kella