Pay Tm Site For Recharge,bus Booking Etc.. Complaint – Refund

Subject: Refund
My Name: Dr Tarak Pathak
My Contact Email ID: tarakpathak22@gmail.com
My City: rajkot
My Complaint Against: pay tm site for recharge,bus booking etc..
Complaint Category: Tours & Travels
Claim Amount (Approx.): 5000
My Complaint Description:
Hello Sir/Madam,
This is dr tarak pathak from rajkot,gujarat
I have booked two bus tickets through pay tm on 23 may 2015.my date of journey from new delhi to ahmedabad was 24 may 2015.during traveling near jaipur there was a technical fault occurred in our volvo bus and travel agent has cancelled bus without arrangement of any other vehicle,there for we have to hire taxi from jaipur to ahmedabad on our own.after a few days all other online bus booking sites have initiated refund except for pay tm.I have contacted pay tm at seven time till now.but they only respond that we are doing our best to resolve your problem every time.we have talked to higher officer of the company and he assured us your refund will be initiated within 48 hours 5 Days age.I dont know how to get my money back from these cheaters.
It would greatly appreciated if you could contact them and help me to get my money back. I am giving my both ticket details for your convenience.
Thank you.
Dear Tarak pathak,
PNR : 10370,
Paytm Ticket ID : OBFLAX,
Order ID : 983126872.

Trip for delhi-ahmedabad at 1900, Sunday, May 24, 2015 , 2+2, Multi Axle Volvo Seater,AC, LED (53 seats) with RSST Travels.

Boarding pt: IFFCO Chowk Near IFFCO Chowk Red Light and Zayaka RestaurantIFFCO Chowk Near IFFCO Chowk Red Light and Zayaka Restaurant,
Reporting time: 1845
1)Tarak pathak on Seat #36
2]

Dear chirag bhigradiya,
PNR : 10371,
Paytm Ticket ID : OBFLH1,
Order ID : 983146418.

Trip for delhi-ahmedabad at 1900, Sunday, May 24, 2015 , 2+2, Multi Axle Volvo Seater,AC, LED (53 seats) with RSST Travels.

Boarding pt: IFFCO Chowk Near IFFCO Chowk Red Light and Zayaka RestaurantIFFCO Chowk Near IFFCO Chowk Red Light and Zayaka Restaurant,
Reporting time: 1845
1)chirag bhigradiya on Seat #35
Money of both tickets has debited from my hdfc bank account via net banking.

go to https://Paytm.com/settings .
For any queries, contact Paytm at +91-9555123123 or care@paytm.com. Please show this mTicket at the time of boarding.

Regards,
Dr Tarak Pathak

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