You Broadband Complaint – Cheating And Fraud With Customer Regarding Connectivity And Speed With 1000’s Of Customers

Subject: Cheating and fraud with customer regarding connectivity and speed with 1000's of customers
My Name: smita
My City: vadodara
My Complaint Against: You Broadband
Complaint Category: Broadband/Internet Services
Claim Amount (Approx.): 1314 /mon.
My Complaint Description:
I am resident of Vadodara and regular customer of YOU BROADBAND from more than 2 years. My Id is SRG64. As per my plan I pay Rs. 1314 per Month
You BROADBAND Is A Company Who Is Unable To Manage The Connectivity And Speed As Company Advertise . Every Alternate Day We Have To Call Customer Care For Connectivity And Frequency. As Per My Plan Speed Must Be 12.1 MBPS But I Hardly Get The Speed Of 1.1 MBPS. When Ever We Complain Regarding Speed Or Connectivity Issue First Of All, Customer Officers Are Unavailable For Longer Time, In Case We Get Connected ,The Managers At You BROADBAND Have Standard Reply “ Your Complain Will Be Resolved With In 24 Working Hours”. After 24 Hours Problem Get Resolved But Just For 2 Or 3 Hours Again We Have To Call The Customer Care.This is the scene from last two years .
If We Fail To Pay The Bill For One Day Our Account Get De-activated But At The Same Time When They Are Unable To Give Us Speed And Frequency As Per The Plan For Entire Month No One Is There To Check .
It Is An Open Cheating To Many Customers As We All Pay Amount As Per Their Norms And Plan. We Must Get What They Are Charging For. And It Is Problem With Many People In My Area As In Our Area You Telecom Is Easily Available. Per Day Thousands Of Costumer Are Paying Amount As Per Their Norms And They Fail .Its Huge Benefit To Company & Fraud & Cheating With Customers.

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